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Terms & Conditions - Queer Eye Tours
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Standard Terms and Conditions of business of Queer Eye Tours (Pty) Ltd.


Please read the following booking terms carefully, as they set out the terms and conditions of the contract between you and Queer Eye Tours (Pty) Ltd, hereinafter referred to as Queer Eye Tours. We act as an intermediary between Clients and Suppliers. All risks inherent in utilising the services of the Supplier, including but not limited to, the liquidation or business rescue of a Supplier or the ramifications of such Supplier not being registered with an appropriate international governing body reqQueer Eye Tours do not accept any liability to the Client or Traveller for any actions, errors or omissions of the Suppliers in any way or form whatsoever, including injury, illness, harm, death and/or loss of or damages of whatsoever nature or kind and the Client and Traveller accordingly indemnifies QueeIt shall be the Client and Travellers responsibility to ensure that the Bookings/Reservations effected by Queer Eye Tours on their behalf accords with the intended travel itinerary and arrangements. Queer Eye Tours shall in no circumstances be responsible for any loss, harm, damage, cost, or expense of these terms will be binding once you have accepted them, or if we have issued a confirmation invoice to you for the travel which you booked. Please retain a copy of these terms once your booking is complete.


Disclaimer
The information on this website is provided in good faith. The information may be changed at any time without prior notice.
Queer Eye Tours (Pty) Ltd provides no guarantee that such information is current, complete, or accurate as it relies on the information of the supplier and therefore you should make no reliance on the information for any purpose other than the sourcing of general information.


Bookings
All quotations, estimates, or bookings provided are subject to the availability of the product/Travel Service from the Supplier. Full payment is required six weeks before travel service is rendered.


Bookings may be held for a period of time and are based on Supplier prices at the time of quotation. The Client or Traveler is required to submit prompt payment in accordance with the deadlines provided by Queer Eye Tours. Failure to do so will result in the expiration of fare and price validity and may Approval


Any person requesting a quotation or making a reservation or to whom any Travel Service is rendered, is deemed to have read and accepted these Terms and Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation, or reservation is requested/booAny Client providing confirmation, whether in writing or verbally, pursuant to a Quotation shall be deemed to have accepted these standard terms and conditions and furthermore, shall be deemed to have complied with any and all “internal” requirements or authorisations, irrespective if such confirm, The Client acknowledges that he/she has selected the itinerary and destination(s) for the reservation based on information compiled and managed by the Supplier. The Client acknowledges that any right of recourse in that regard may be against the Supplier. Any breakaway from the itinerary shall be amended.


Should the parties wish to make any date/route/price and special request amendment to the booking, we will endeavor to assist you to make the changes wherever possible. However, conditions may apply with respect to such amendment and you will be liable for all charges imposed by the Supplier. Please note that the earlier such requests are made prior to the departure date, the better the chances of being able to facilitate such requests. The Client acknowledges that Queer Eye Tours (Pty) Ltd is subject to the terms and conditions of the Suppliers.


An administration fee may be charged for each amendment and/or cancellation/refund. It is understood that extra expenses incurred as a result of any change will be for the Travelers account, and any unused service will not be refunded.


The costs associated with Travel Services/arrangements are not always stable, and currency movements can fluctuate sharply. When you book through us, we reserve the right to pass on any surcharges. Surcharges may be imposed to cover increases in transportation costs, currency fluctuations, and costs In the unlikely event of there being an unscheduled extension to your travel arrangements caused by flight delays, bad weather, strikes, pandemics, illness or quarantine or mandatory quarantine required due to Covid-19, refusal to be allowed to enter a country due to Covid-19 issues or any other causQueer Eye Tours accepts no liability for any changes, omissions or delays before or during the course of any travel occasioned by technical difficulties, weather conditions, strikes, epidemics or communication breakdowns or the like.


Passports, Visas, and Health
The Client and Traveller are responsible for ensuring that all passports, necessary visas (for both final and transiting countries), and travel permits are current, obtained on time and that the Client’s passport will be valid for 6 (six) months to 1 (one) year after the Client’s return to his/her home country. Visa and entry requirements may vary depending on nationality, the length of stay, and the purpose of the visit, amongst other factors. All visas and information can be obtained by contacting the Consulate or Embassy of the countries involved or from a visa service company.


All these requirements must be checked, acknowledged, and adhered to, before traveling and any feedback provided by a travel consultant should not be interpreted as advice concerning visas, entry requirements, immigration, residency, or Covid-19 requirements/regulations, etc.


When traveling with minors, Travellers should be aware that it is mandatory to carry the minor’s unabridged birth certificate and passport and, where applicable, affidavits from the parent/s giving the minor permission to travel.


Queer Eye Tours shall not be responsible, liable, or under any obligation for any consequence of any nature arising from the Traveller failing to ensure that he/she has complied with all such requirements. We shall endeavour to assist with all necessary information however, this should not replace the

Methods of Payment
Ticket prices and reservations for individual Travel Services are not guaranteed until acceptance of the quotation or offer has been confirmed and paid for in full, issued, and are subject to change at any time prior thereto.


Final payment for any Booking must be made upon/prior to the confirmation of the booking and is based upon on the quoted and confirmed price, less any deposit paid, plus any additional charges that may have been incurred.


Queer Eye Tours reserves the right to charge a consultation, administration, and amendment transaction fee, where applicable. With the cancellation of a trip, the agent service fees will be non-refundable.


Late payment may result in the cancellation of the bookings by Queer Eye Tours, a Supplier, or third-party service provider.


Queer Eye Tours reserves the right to charge interest on all overdue amounts at a compound rate of 3% per annum above the prime overdraft rate charged by Queer Eye Tours bankers. All invoices and statements received by the Client shall be payable as per the agreed terms, in full and with no deduction. All major credit card payments will require positive identification when purchasing travel requirements through Queer Eye Tours. Direct deposit and electronic funds transfers (proof of payment) must be sent to Queer Eye Tours and reflected in our bank account prior to the release of any travel document,

Insurance
It is strongly advised that, prior to departure, all Clients purchase adequate travel insurance coverage for the duration of the journey, such as for cancellation, worldwide epidemics such as SARS, Coronavirus, illness, accident or injury, personal liability and for loss or damage of baggage/personal equipmentTravel insurance referred on by Queer Eye Tours on your behalf is subject to the terms and conditions as stated in the policy wording. Please ensure that this is carefully read and understood. Queer Eye Tours will not be responsible or liable if the Traveller fails to take adequate insurance cover.


The Supplier may be acquitted from responsibility in that they act as agents themselves or have contracted out of liability. It is therefore recommended that appropriate insurance be taken out by all travelers and that travelers acquaint themselves with the terms of such insurance, particularly the exclu Queer Eye Tours shall assume no responsibility in the event of a Supplier’s default, or cessation of service. Travel insurance that covers airline default is highly recommended.


Should the insurers dispute or query their liability for any reason, the Client and Traveler will have recourse against the insurers only and Queer Eye Tours (Pty) Ltd will not be responsible or liable whatsoever for any loss, harm, damage, and costs of whatsoever nature and howsoever incurred in connecFlight timings and reconfirmations


Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check in on time. There is no guarantee that flights, ferries, ships, trains, or coaches We highly recommend that you reconfirm the departure date and times of all your flights prior to departure. This is particularly important for onward connections on your journey.


You should confirm scheduled travel times at least 48 (forty-eight) hours prior to departure by completing an online check-in and keeping the digital boarding card and downloading the recommended mobile application and ensuring that push notifications are activated.


Documents
It is important that you check and confirm all details of your travel documents (including your itinerary) when you receive them. Once documents have been issued, name changes are not permitted to airline tickets and any change thereto will require that the ticket/s is submitted for a refund and a new

Cancellations and refunds
If you wish to cancel or refund your booking, cancellation penalties will apply in accordance with the terms and conditions of the product purchased. These conditions will be determined by the Supplier. Queer Eye Tours will not be responsible for the forfeiture of any deposits, cancellation costs or admIn to note that there are products that are sold at lower than premium rates, however, carries non-refundable penalties.


In the event of a Traveler not cancelling

Travel Services booked by Queer Eye Tours, it will result in both penalties and the forfeiture of costs of Services.
Large group bookings and events may require upfront deposit or pre-payments to the Supplier on the Client’s behalf. As such, the Client acknowledges and agrees to the terms and conditions set out herein pertaining to cancellations and refunds. Queer Eye Tours reserves the right to cancel any agreemAs Queer Eye Tours acts as an intermediary, we can only assist in processing and following up on refunds and will only initiate refunds to the Client once received by the incumbent Supplier.


Whilst traveling
Should the Traveller experience inconsistent service levels during their journey this must be reported immediately to the Supplier in question, including contacting Queer Eye Tours (Pty) Ltd to assist in correcting any inconsistent service levels.


Confidentiality
Subject to statutory constraints or compliance with an order of the court, Queer Eye Tours undertakes to deal with all Client information of a personal nature on a strictly confidential basis.


Force Majeure
Except where otherwise expressly stated in the booking conditions, we regret that we are unable to accept any liability or pay any compensation where the performance or prompt performance of our or any Supplier’s contractual obligations is prevented or affected, or you otherwise suffer any damageResponsibility and Limitation of Liability Queer Eye Tours acts as an intermediary and accordingly accepts no liability whatsoever for any loss, damage, injury, accident, delay or any other irregularity howsoever arising. Queer Eye Tours makes every effort to ensure that all the arrangements and Travel Services connected with a Travellers itineraJurisdiction and Law Applicable Queer Eye Tours shall be entitled, at its option to institute any legal proceedings arising out of or in connection with this contract in any Magistrate’s Court, notwithstanding that the amount in issue may exceed the limit of such jurisdiction. The parties hereby respectively choose their domicilium citand


The Client and Authority
The person requesting such quotations or estimates or making such booking or to whom any service is rendered is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation, or reservation is requested and/orPROTECTION OF PERSONAL INFORMATION ACT (“POPI”)
“Operator” means an operator as defined in the Protection of Personal Information Act, 4 of 2013;
“Personal Information” means personal information as defined in the Protection of Personal Information Act, 4 of 2013;


Protection of Personal Information
You hereby authorise Queer Eye Tours (Pty) Ltd to collect your Personal Information as it is relevant to this Agreement and/or service which we are providing for you or is deemed to be relevant for the provision of such service.


Queer Eye Tours (Pty) Ltd is committed to adherence to national legislation and regulations pertaining to the safeguarding of data privacy.
Queer Eye Tours (Pty) Ltd shall use information previously provided by you to perform our services and to amongst other things, process invoices, credit notes, statements, and any other document related to the services.


You confirm that we may share your personal information with the following persons, who have an obligation to keep the personal information secure and confidential:
Employees of Queer Eye Tours (Pty) Ltd who are required to be informed of the personal information in order to attend to the services supplied and;
All third parties who may assist us in supplying the services.
We undertake not to disclose your personal information unless it is legally or contractually required to do so.
We agree to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner, and processed in terms of POPI.
You hereby acknowledge and warrant that:
Queer Eye Tours (Pty) Ltd is entitled to process and store any such Personal Information in the manner set out in Queer Eye Tours (Pty) Ltd Privacy Policy, available on the website www.thompsonstravel.co.za
Queer Eye Tours (Pty) Ltd is entitled and authorised by you to transfer any Personal Information to any of its Operators; and
Queer Eye Tours (Pty) Ltd is entitled to store and back-up your Personal Information on its servers.
You confirm that you have read and agree to Queer Eye Tours (Pty) Ltd Privacy Policy and hereby provide your consent to Queer Eye Tours (Pty) Ltd to process your personal information and acknowledge that you understand the purpose for which it is required and for which it will be used.


Acceptance
You accept these booking terms either by accepting them electronically or signing the Booking Form to which the booking terms are attached or by us sending a confirmation invoice to you for the travel which you booked. You acknowledge that you are 18 (eighteen) years of

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